RETURN POLICY

 

Koolkarz Playground Return Policy for Finished Products

 

Returned items must be in new condition with their original packaging and may be returned within 10 days from the purchase date.

 

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. Shipping charges for both delivery and returns are not refundable. Please also note that this also applies to items received as gifts. If you return a gift, you may receive a credit tokoolkarzplayground.com in place of a refund.

 

Please be sure to use a secure shipping method to send the item, so that it may be tracked. Koolkarz Playground will not be responsible for items lost during shipping and cannot process your return until the item is received.

 

Accessories purchased as part of your customized order (such as tires,remote and seat pads) in new condition may be returned or exchanged within 15 days from the purchase date. Shipping charges for both delivery and returns cannot be refunded.

 

 

Koolkarz Playground Return Policy for Parts

 

Any replacement parts ordered online or over the phone with a representative are considered final. We do not offer refunds, exchanges, or returns on replacement parts.

 

 

 

Defective Product

 

We want you to be pleased with your Koolkarz Playground purchase. If you receive a product that is not functioning properly, please send email toour Customer Service Department at info@koolkarzplayground.com.

 

Cancellation/Changes to your koolkarzplayground.com Order

 

If you'd like to make changes to your order, you must do so within 1 hour from the time you submit your order by contactingkoolkarzplayground Customer Service at (001)647-920-5555 or send email to info@koolkarzplayground.com.

 

PLEASE NOTE - Order changes can only be made during Customer Service business hours. Customer Service hours are 8:00am CST - 5:00pm CST, Monday to Friday. These changes include cancellation requests, address changes, upgraded shipping or adding items to your order.

 

Returned items must be in new condition with their original packaging. Refunds will only be issued for the purchase price of the item returned. Shipping charges are not refunded. Customer is responsible for any returned shipping charges.

 

If you refuse delivery of a shipment you will be credited the purchase price less all the shipping charges.

 

If you receive a defective product from us, please e-mail us atinfo@koolkarzplayground.com.

 

Please note: All replacement parts purchased cannot be returned. The sales on these items are final.